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(Long Term Care Ombudsman Supervisor)

Adult and Aging Division,

Department of Family Services

Job # 07-0917

$55,489 to $73,986 (Grade S27)


Description: This position works from the Pennino Building in Fairfax but is required to travel throughout Fairfax County and the Northern Virginia region (Fairfax, Alexandria, Arlington, Prince William, Loudoun) on a regular basis. Supervises a team of professionals and 60+ volunteers providing ombudsman services for more than 100 facilities (more than 10,000 beds) in the region. Works closely with the Virginia Long Term Care Ombudsman. Oversees the investigation of complaints about long term care facilities and home care providers. Provides training and education to long term care providers and community organizations, and is liaison with state regulatory agencies. Responds to media requests related to long term care. Responds to requests from consumers for information about individual long term care facilities and home health care agencies.

Maintains statistical data about the program and prepares required state reports. Monitors and evaluates services. Maintains an informational Web site and database of complaints to aid consumers.

Analyzes data to prepare statistical and narrative reports for management to include trends and recommendations to improve services and takes action on these trends. Monitors and critiques legislation on long term care facility and resident issues for local, regional and state bodies. Works with a regional policy board. Serves as a spokesperson and advocate for consumers regarding long term care issues in the region. Some evening and weekend work, for public speaking or complaint investigation, as needed.

Requires intrastate travel out of area, mostly Richmond, for training and work with the Virginia Long Term Care Ombudsman.


Qualifications: Graduation from an accredited four-year college or university PLUS four years of professional social work and/or ombudsman experience.

A master’s degree in a related field may be substituted for one year of experience.


Requirements: The appointee to this position will be required to complete a criminal background check, a check of the Child Protective Services Registry, and a driver’s license check to the satisfaction of employer.


Qualifications: Experience in the field of aging and long term care; demonstrated understanding of the needs of frail adults, services targeted for them, and regulations that apply; mediation skills; strong team building skills; experience in program development and promotion; clear and concise oral and written communication skills; and experience with MS Office including Word, Excel, and Access.


Procedure: Panel interview.

To Apply: Submit your resume on-line through the AIMS system.

If this is the first time you have applied for a position with the AIMS system, follow the link and create an account. It takes just a few minutes.

Once you have established your AIMS account you can use the Resume Builder to create a resume in a step-by-step process, or simply paste in an existing resume.

If you already have an AIMS account, Apply For This Job Now!

Closing Date: 4/20/2007

Date Posted: 4/7/2007

Benefits: Most positions advertised here are merit system positions funded for full benefits such as health insurance, retirement, life insurance and paid leave. Follow the link for details on Fairfax County’s comprehensive benefits program for merit system employees. If a position is not funded for benefits that information will generally be included in the job announcement.

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