AAHSA Offers New Guide to Help Consumers Find Quality Aging Services

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The American Association of Homes and Services for the Aging (AAHSA) recently released the Consumers’ Guide to Quality Aging Services to help consumers find the aging-services provider that is right for them and engage them in quality improvement for long-term care organizations. The guide is available for free download at http://www.aahsa.org/qualityfirst/assessment/documents/consumers_guide.pdf.

Unlike other checklists for choosing a service, the guide features a comprehensive list of questions addressing all the elements of quality, including questions about staff training, governance and continuous quality improvement programs. It also has a list of follow-up questions for individuals to consider after they have visited an organization.

“When an individual is considering a community service, retirement community, assisted living or nursing home for themselves or a loved one, they must ultimately decide if they feel a level of trust in the organization’s work,” said Larry Minnix, AAHSA’s president & CEO. “Our consumers’ guide helps people boil down a lot of information to the most important question: ‘Can I trust this organization and the work they do for their residents or clients?'”

AAHSA encourages aging services organizations to distribute the guide widely to current and prospective residents and clients and to use it in their own self-assessment for quality improvement.

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