Rosner Healthcare Navigation–Real Life Profile

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When Betsy Kremer went to visit her parents, Howie and Billie Palmer, in their assisted living community in upstate New York, she quickly realized that her father was not flourishing in the new environment. After initially moving into an independent living apartment, the Palmers were just settling in when Billie’s increasing healthcare needs forced them to move to the assisted living unit of the community. The assisted living community provided the care that Billie needed, but Howie, who was still independent, found the social opportunities lacking.

With the help of a care manager, Howie and Billie Palmer made a seamless move from their assisted living community in upstate New York to their daughter’s house in Maryland.

With the help of a care manager, Howie and Billie Palmer made a seamless move from their assisted living community in upstate New York to their daughter’s
house in Maryland.

Betsy and her husband invited her parents to come and live with them in their home in Maryland. To her surprise, her father not only accepted their offer but also was ready to move the following day.

“When I asked when he wanted to move, he said tomorrow, and I knew I needed to go back and make arrangements immediately,” Betsy recalled. With no experience with elder care and no idea where to start, she quickly became overwhelmed planning for her parents’ impending move.

When one of her acquaintances recommended that she contact Jill Rosner from Rosner Healthcare Navigation for help, Betsy quickly made the call. “Jill came over and met with my parents, and she clearly knew her way around the medical field,” Betsy said. “She recommended the home care agency we are still using, made suggestions on doctors, and helped troubleshoot any problems we had along the way.”

Since the Palmers have settled into their daughter’s home, Jill has continued to help the family work through various challenges. She visits monthly to perform an assessment and review their care plans.

In addition to her monthly visits, Jill is always available for emergency consultations. “She is there whenever anything comes up,” Betsy explained. “She also always stops by whenever I am out of town to make sure everything is going well. That really provides peace of mind for me.”

As the primary caregiver for her parents, Betsy is extremely grateful to have the assistance and expertise of Rosner Healthcare Navigation at her disposal. She concluded, “Jill’s always there if I need her; all I have to do is pick up the phone.”

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