Unannounced Assisted Living Visits Stem From Complaints

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BALTIMORE — The less-regulated world of assisted living appears to have its fair share of unhappy consumers.

The WBAL-TV 11 News I-Team’s seven-month-long investigation into assisted living facilities turned up complains and concerns about specific facilities.

After turning over some of the more serious concerns to officials at Maryland’s Office of Health Care Quality, who paid surprise visits to some of the facilities, the results are in.

Judy Wagner believes her aunt, Vinola, who suffered from Alzheimer’s disease, needed much more than assisted living could provide. She said that became clear after a fall landed her aunt in a hospital.

“We learned, unfortunately, things are not always what they appear to be,” Wagner said. “They need attention, they need supervision, they need someone to watch over them.”

Wagner contacted local authorities about her complaints, the likes of which the 11 News I-Team has logged since the start of this investigation.

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