Opportunities and Barriers for Technology in Aging Services – Case Studies

LeadingAge’s Center for Aging Services Technologies (CAST) recently released a series of 18 member case studies highlighting how providers are using technology to change their business model and how technology is changing and improving their work for older adults.

Each study in the publication, Preparing for the Future: Developing Technology-Enabled Long-Term Services and Supports for a New Population of Older Adults, offers insights into how the organization examined how technology could help them develop new business models that meet the changing needs and preferences of the aging population, and helps adapt to changes brought about by health care reform.  The studies also analyze how using technologies, ranging from electronic health records to telehealth and remote monitoring systems, can improve the quality of care and life of the people they serve while reducing costs.

The studies, however, also investigate the barriers and challenges providers face in implementation, including costs and lack of collaboration both among organizations’ departments and staff members, and between organizations.  Each study addresses challenges like these and offers practical strategies organizations developed to overcome them.

“These studies offer valuable insights to providers about implementing innovative technology-enabled care models, but are also important for other stakeholders to consider,” Dr. Majd Alwan, senior vice president of CAST said. “These case studies can help acute care providers recognize how technology can help them better connect with long-term and post-acute care (LTPAC) providers to coordinate and provide better care to their shared patients, thereby preventing hospital readmissions and the subsequent penalties.  For policy makers, these examples highlight the importance of fully integrating LTPAC providers in national health information technology initiatives and future care delivery models that the Center for Medicare and Medicaid Innovations is pilot testing. Finally, a few of the models would be of interest to private pay consumers interested in receiving supportive services and remaining independent at home.”

The case studies are available on LeadingAge CAST’s website, http://www.leadingage.org/CAST.


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