CMS Launches Direct Care Service Workforce Resource Center

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The Centers for Medicare and Medicaid Services (CMS) has launched the National Direct Service Workforce Resource Center. The Resource Center was created to respond to the large and growing shortage of workers who provide direct care and personal assistance to people with disabilities and older adults in the community. The direct service workforce includes direct support professionals, personal attendants, home health aides, certified nurse assistants and others.

The Center will provide information, resources and assistance to state and local governments, policy makers, researchers, employers, workers and consumers and will support efforts to improve the quality of the workforce and to enhance recruitment and retention of direct support professionals.

The Resource Center Offers:

  • A comprehensive on-line searchable database ( of resources, current research, best practices and policy briefs, including worker and supervisor training curricula, guidance on measuring workforce outcomes, recruitment materials and peer mentorship program designs.
  • Access to information, resources and advice from a diverse and experienced team of direct service workforce policy professionals through a national toll-free telephone number (1-877-822-2647).
  • Individualized, in-depth technical assistance for selected State Medicaid Agencies awarded through an annual application process.

The Resource Center Provides Technical Assistance:
State Medicaid Agencies can apply for in-depth technical assistance (TA) on an annual basis. CMS is targeting State Medicaid Agencies because of the key role they play in quality assurance, worker education, supervisor education for workers and consumers, wages and benefits and provider reimbursement. States can apply for assistance with existing initiatives aimed at improving the home and community-based direct service workforce, or for assistance with a new initiative. The deadline for a statement of interest is April 17.

Visit the Resource Center website ( for more information.

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