ProAging Career Center

How you will serve our residents and our community:   

• Consistently and genuinely demonstrate the STARS principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions.


• Attract, retain, coach, motivate and lead a high performance service delivery team who support residents in activities of daily living; hold the team accountable for meeting all mission, quality, safety and other performance standards.


• Provide direct day to day oversight of resident service in Assisted Living and Wellspring Village; assist as appropriate to provide coaching and feedback for associates and to support residents’ needs. 


• Continuously monitor the operations, physical plant, associate interactions, and overall environment in Assisted Living and Wellspring Village to identify opportunities to enhance resident independence, foster a vibrant lifestyle, and implement differentiators to make the community a best in class provider.   


• Provide both formal and information training to resident service associates in Assisted Living and Wellspring Village to ensure skill proficiency and best practices in resident care. 


• Provide training for Wellspring Village associates to foster an environment of empowerment among memory impaired residents and ensure best practices are consistently observed.    


• Play a leadership role in creating and maintaining resident profiles to establish an understanding and appreciation of their histories, preferences, hobbies, passions and unique qualities.


• Oversee and participate in the creation, maintenance and execution of customized resident service plans based on profiles and unique service needs. 


• Work in close partnership with Health Services Director to monitor residents’ conditions and changing service needs; make recommendations for service plan changes as appropriate. 


• Lead a proactive communication program with residents’ families to promote open and continuous dialogue and timely sharing of information; serve as the first point of contact for resident/family questions and escalated concerns.


• Develop, monitor, and adjust work schedules of resident services teams to ensure sufficient staffing to meet BVSL service standards and regulatory requirements while carefully managing salary expense.


• Establish and implement safety protocols in the community; set a strong example and hold associates accountable for practicing a culture of safety. 


• Implement and monitor adherence to Brightview policies and procedures and external regulatory requirements; address variances quickly to ensure consistent compliance. 


• Participate in the creation, monitoring and execution of the community operating budget and business plan; take a proactive role in recommending and executing strategies to meet plan objectives, manage expense, maximize revenue, and enhance the success of the community.


• Participate in the planning and execution of new associate orientation and monthly in service trainings; facilitate monthly resident services team staff meetings.


• Actively contribute to the internal community sales process and participate in external community networking and outreach.


• Effectively administer and participate in Brightview’s “Manager on Duty” program.Other duties as assigned.

Supervisory responsibilities: 

• Directly manages the resident service delivery team. 


• Carries out supervisory responsibilities in accordance with BVSL policies and applicable laws. 


• Responsibilities will include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. 

 With our residents in mind, the right candidate will have:      

• Bachelor’s degree in related field and a minimum of two years’ supervisory experience, preferably in a 24 x 7, health care, and/or senior living environment; or equivalent combination of education and experience.  College degree and management experience may be required per state requirements.


• Solid computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.


• Excellent written communication skills including proper grammar and professional writing.


• Excellent verbal communication skills with the ability to interact, in English, with a diverse group of associates, residents and family members.


• Ability to apply reason, logic, and advanced problem solving skills to resolve complex and/or sensitive issues.


• Ability to function as a team leader as well as work as a contributor in a team environment.


• Ability to work in a fast paced environment and multiple competing demands for time and attention.


• Positive attitude, enthusiasm and energy.


• Strong customer orientation to older adults.