ProAging Career Center

Position Title: Resident Concierge

Department: Administration

Reports to: Executive Director

Created by: Human Resources

Category: Non Exempt

Status: Approved

Created on: September 16, 2009

Last Revised: January 1, 2011

Position Summary:

Essential Functions:

• Attends work as scheduled and follows community’s call-off procedures.


• Maintains accurate and timely individualized service plans, document and communicate changes to appropriate personnel. 


• Reviews service plans and other documentation to determine and/or promote appropriate services offered. 


• Ensures appropriate service documents are completed by department personnel and compiled in an organized fashion for use in service plans and all care conferences. 


• Schedules and participates in care conferences with families and residents.


• Works with staff to ensure the continuity of services is provided as scheduled.


• In coordination with the appropriate department manager, makes non clinical service changes and collaboratively communicates changes to appropriate personnel.


• Assists DRC in coordinating resident care assignments based on residents’ assessed needs.


• Issues and compiles new resident and family surveys and distributes to appropriate personnel.


• Coordinates new resident move-in process in collaboration with applicable Department Heads.


• Completes new resident orientation with all new residents.


• Encourages residents to set individual goals and coordinates services to help them achieve their goals.


• Is the liaison for residents/families, when necessary, to assist in service resolution, or direct to the appropriate personnel.


• Ensures continued relationship with residents that are in-patients in hospitals and rehabilitation facilities through visitation and phone calls.


• Maintain relevant documentation in an organized and secured manner.

Non-Essential Functions:

• Attends all in-services training and pre-shift meetings.


• Maintains confidentiality of residents.


• Performs all duties in adherence to Spring Hills, LLC standards.


• Maintains a positive and professional demeanor toward all residents, visitors and co-workers.


• Adheres to all policies and procedures of Spring Hills, LLC.


• Performs other duties as assigned.

Skills:

§  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

§  Speaking - Talking to others to convey information effectively.

§  Service Orientation – Actively looking for ways to help people.

§  Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

§  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

§  Time Management - Managing one's own time and the time of others.

§  Organization – coordinate documentation and information.

§  Monitoring - Monitoring/Assessing performance of self, other individuals, or systems to make improvements or take corrective action.

Attributes:

§  Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

§  Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

§  Speech Recognition - The ability to identify and understand the speech of another person.

§  Speech Clarity - The ability to speak clearly so others can understand you.

§  Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

§  Written Comprehension - The ability to read and understand information and ideas presented in writing.

§  Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

§  Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Experience and Education: Some college. One year or more in a hospitality and/or healthcare setting.  Work with the geriatric population a plus.  Efficiency in computer software such as Microsoft Word, Excel, and Powerpoint.

Time spent in physical exertion: Standing (1/3-2/3), walking (1/3-2/3), sitting (over 2/3), using hands to finger, handle or feel (over 2/3), reach with hands and arms (over 2/3), climb and balance (1/3-2/3), stoop, kneel, crawl (1/2-2/3), talk or hear (over 2/3), taste or smell over 2/3). Lifting up to 10 pounds (1/3-2/3), Up to 25 pounds (over 2/3); Up to 50 pounds (over 2/3); up to 100 pounds (under 1/3); more than 100 pounds (under 1/3)