ProAging Career Center

We at Ma-Lowe Home Care Agency Alexandria branch are seeking an Admin Assistant/Service Coordinator, to be a key part of our services delivery team. We are looking for an individual who wants to make a mark in this industry. One who is friendly, energetic, detail oriented enthusiastic, outgoing and hard-working; loves the elderly, thrives in a fast-paced environment, and enjoys working in a true team setting.

 This position involves the following duties:

• Intakes of new clients - Arranging and negotiating services provided through contractual agreement.
  Schedule caregivers for clients based on skills, availability and personality


• Ensuring coverage for all clients as per schedule.


• Maintain all scheduling of caregivers and nurses and respond to situations where scheduling conflicts and emergencies arise.


• Make monthly quality control calls to client/family


• Document and resolve any services issues that arise with clients/family members and caregivers


• Work with service team to ensure clients/family members are pleased with services provided.


• Be willing to go out of the office periodically and be a face to the business in visiting the homes of clients and referral partners.


• Assist in the recruitment process, including receiving applications, interviewing and hiring applicants.


• Maintaining an ongoing plan for employee orientation, in-service training and continuing education


• Review caregivers time sheets for accuracy and address any discrepancy


• Review clients and employees records monthly for accuracy


• Support nursing staff to keep them up-to-date on paperwork


• Maintain office services by organizing office operations and procedures; controlling correspondence; maintaining office supply; monitor clerical functions


• Maintain Quality Improvement folder.


• Attend and participate in staff meetings.


• Maintain orderly filing system.

 Requirements: At least one year in a customer service or sales, (friendly and outgoing personality is a must.) Previous experience in home health or other medical field a plus. Good communication skill (verbal and written). Ability to work independently. Proficient in Microsoft office and internet savvy. Must be able to type a least 40 wpm. Second Language a plus (Spanish preferred).

Rate: $11.00 - $13.00/ hour – 35 hours/ week Mon – Fri 9:00am – 4:00pm